Privacy Policy

ReachApp is operated by Aleksandr Varavin, an individual entrepreneur registered in Georgia (identification number 300422870; “we”, “us”). We are responsible for your personal data in the app. Contact: support@oganesianstudio.com.

ReachApp collects the data needed to provide its analysis:

• Account data: an anonymous install identifier created when you first open the app, and, after you sign in with Apple or Google, your email (it can be an Apple private relay address), name, and account creation date.
• Your answers: what you tell us in onboarding and in your creator profile, such as your niches, content formats, goals, posting habits, follower and income goals, and how you heard about us.
• Profile data: when you connect TikTok or enter a handle, we fetch that public profile: handle, bio, avatar, follower and engagement numbers, and the public videos with their statistics and captions.
• Uploaded videos: videos you upload for a check.
• Chat messages: the questions you ask in the chat and our answers.
• Purchases: your subscription status and the store transaction identifiers. Apple and Google process the payment. We never receive your card details.
• Usage data: which screens and features you use, device model, operating system, and app version, collected with PostHog.
• Error data: crash and error reports collected with Sentry.
• Push tokens: a device identifier used only to deliver notifications you allow.

• To produce your profile breakdowns, video checks, and weekly plans.
• To answer questions in the chat using your profile context.
• To manage your subscription, free trial, and weekly usage limits.
• To send notifications you allow, such as a finished video check or a trial reminder.
• To fix errors, prevent abuse, and understand how the product is used.

We do not sell your personal data. We do not show ads. We do not track you across other companies’ apps or websites, and we do not share your data with data brokers.

If you are in the EU, the UK, or a similar jurisdiction, we process your data to provide the Service you asked for (performance of a contract), on the basis of your consent where we ask for it (AI processing in the app, model training, notifications), and on the basis of our legitimate interest in keeping the Service secure and improving it (analytics and error reports).

Breakdowns, video checks, weekly plans, and chat answers are produced with the help of a third-party AI service provider. We send it the data needed for each answer, and we receive text responses:

• During onboarding: when you enter your handle, we send the public numbers and captions of that profile to write a short read of it.
• In the app: before your first video check or chat message, the app asks for your explicit consent. After that, we send the videos you upload, your questions, your answers from onboarding, and the measurements of your profile.

The provider processes this data only to produce our responses, under contract terms that do not allow it to use your data to train its own models. It never receives your TikTok access tokens. You can withdraw your consent at any time by deleting your account, or by writing to us.

If you connect your TikTok account, you sign in on TikTok and choose what to allow. We ask for four permissions and use each only to show you your own data:

• Basic info: your TikTok ID, display name, and avatar. We use them to show which account is connected.
• Profile: your username and bio. We use them for your profile header and your weekly plan.
• Stats: your follower, like, and video counts. We use them for your profile numbers and your progress.
• Video list: your public videos with their views, likes, comments, shares, length, caption, and cover. We use them for your charts and your weekly plan.

We do not post, comment, like, follow, or send messages on your behalf. We never see your TikTok password. We store your TikTok access tokens encrypted on our servers, and the app never receives them. We show your TikTok data only to you. We do not sell it or use it for ads. You can disconnect TikTok at any time in the app under Menu, Connected account. When you disconnect, we revoke our access with TikTok and delete the stored tokens. You can also remove ReachApp in your TikTok settings under Security and permissions. If you delete your ReachApp account, we delete your TikTok data and revoke the access.

We keep two kinds of data from your video checks, and the second needs your choice.

• Anonymous numbers (always). Seven days after a check, we remove your account link, the file fingerprint, the written model answer, and all text observations from the stored record. What stays is numbers only: the score of each checklist item with its timecode and confidence, the measurements of the video, the indices, the final score, the version of our scoring, and the length group. These numbers cannot be traced back to you.
• Linked data (only if you allow it). After your first completed check, the app asks whether we may use your check results to improve our own scoring. If you allow it, we keep the full record linked to your account, including the text observations, and may later add real results of the video. We use it only to train and calibrate our scoring. It stays with us. We do not sell it or share it.

The default is off. If you say no, the app works the same. You can change your choice at any time in the app under Menu, Account, and we record each choice with its date. If you turn it off, we remove the link to your account and the text from your stored records within 30 days. If you delete your account, we do the same at that moment. Data we receive from TikTok is never used for training. The video file itself is deleted after 7 days, whatever you choose.

We share data only with providers that operate the Service, and only the data each one needs:

• A third-party AI service provider — AI processing.
• ScrapeCreators — fetching public TikTok and Instagram profile data by handle.
• TikTok — when you connect your TikTok account.
• Apple and Google — sign-in, payments, and push notification delivery.
• Expo — push notification delivery.
• PostHog — product analytics.
• Sentry — crash reporting.
• Cloud hosting and storage providers — running our servers and storing uploads.

Each provider is bound by contract or its terms to protect your data at least as well as this policy describes, and to use it only to provide its service to us. We may also disclose data when the law requires it.

Some providers process data outside your country, including in the United States. Where the law requires it, we rely on standard contractual clauses or other legal safeguards for these transfers.

Uploaded videos are deleted from storage 7 days after the check. A small preview image of each video stays in your history until you delete your account. Usage limits and cost records are kept for billing and product purposes. When you delete your account in the app under Menu, Account, we delete your account, sign-in sessions, creator profile, choices, chats, weekly plans, breakdowns, video checks, preview images, and uploads, and we revoke our access to TikTok. Cost records lose the link to you. Deleting your account does not cancel a store subscription: cancel it in your App Store or Google Play settings.

Two kinds of data may stay after you delete your account, and neither is linked to it. First, we analyze publicly available profile information: for a handle, its bio, follower and like counts, and its public videos with their statistics and captions. We may keep that public information for our own research. We store it by handle, not by account, so it does not say who used ReachApp. A public handle is still a public name, so this information stays tied to that public profile. Information we read through your TikTok login is never kept this way. Second, the anonymous numbers from your video checks (see section 6).

• Delete your account and data yourself in the app under Menu, Account.
• Turn model training on or off in the app under Menu, Account.
• Disconnect TikTok in the app under Menu, Connected account.
• Turn off notifications in your device settings.
• Ask us for a copy of your data, to correct it, to restrict or object to its use, or to delete it, by writing to support@oganesianstudio.com.

We answer within 30 days. Depending on where you live, you may also have the right to complain to your data protection authority.

We use encryption in transit, encrypt stored TikTok tokens, and limit access to personal data to what is needed to run the Service. No system is perfectly secure, but we work to protect your data and fix problems fast.

ReachApp is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has given us data, write to us and we will delete it.

We may update this policy as the Service changes. Material changes are announced in the app. The date at the top shows the latest version.

Privacy questions or requests: use “Contact Us” in the app menu or write to support@oganesianstudio.com.